سياسة الاستبدال والاسترجاع

Return and Exchange Policy Silver Haven Store At Silver Haven, we are committed to customer satisfaction and providing a luxurious and safe shopping experience, so please review the return and exchange policy outlined below before completing your purchase: First: Returns A product return can be requested within the same day of receiving the order only. The product must be: In its original condition Unused Undamaged With the original packaging and all accessories (if any) After inspecting the product and confirming it meets the conditions, the amount will be refunded according to the store’s policy. Second: Exchanges A product exchange can be requested within a maximum of 24 hours from receiving the order. The product must be: Unused Unmodified or scratched In its original condition with complete packaging The exchange is subject to the availability of the alternative product in stock. Third: Products not eligible for exchange or return Products cannot be returned or exchanged in the following cases: Products that have been used or worn Products that have been modified or tailored as per request Products damaged due to misuse Any product that does not carry its original packaging or shows signs of use Important notes: The customer bears the shipping costs for exchange or return (unless the error is from the store). If the product arrives with a manufacturing defect, please contact us within 24 hours of receipt with clear photos, and the request will be handled in a way that ensures the customer’s rights.